Shipping costs for UK orders
£3 Accessories & Small Items
£5 Bags & Large/Heavy Items
Postage will be applied at the checkout. Shipping costs are calculated according to the largest/heaviest item in your order.
Shipping costs for orders outside of the UK
£10 Flat Rate
Parcels are sent via signed for services and are dispatched twice weekly. If you have purchased a made to order product, please allow up to 2 weeks to receive your item. Handmade work takes time and care - thank you for your patience and support.
Sale items under the value of £20 will not be shipped with signed for delivery. Please consider this prior to ordering.
Roake Studio will not be held responsible for customs or duty fees. If you are purchasing internationally, please consider this before placing an order.
When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely.
Items not received but tracked as being delivered - Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Roake Studio Ltd cannot be held responsible for goods that are lost or delayed in transit.
Roake Studio will only issue refunds in the event of an item being delivered faulty. If you change your mind about an item, please send it back within 14 days, in perfect saleable condition and we will issue you with a credit note to the same value.
Please note we do not refund the return postage cost unless the item is faulty.
For hygiene reasons we are not able to accept returns on earrings unless they are faulty. Faulty items will be refunded or exchanged within 28 days of delivery.
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a signed for delivery service, insured to the value of the goods. We cannot be held responsible for returns that are lost in transit.
We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance the original goods will be returned to the buyer at their own cost.
Your refund will be issued by the same method that you paid.
Sale items are non-returnable unless faulty, and if valued under £20, will be sent via standard postal services.